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Orders & shipping
We hope you're completely satisfied with your purchase. However, if for any reason a product does not meet your expectations, we're here to help.
If you are a consumer, you generally have the right to withdraw from an online purchase within 14 days of receiving the goods, subject to statutory exceptions, including certain custom-made or personalised products.
To request a return, please contact us at info@molteforme.com or use the return option available on our website. Please include your order number and details of the product you wish to return.
After notifying us of your withdrawal, please return the product within 14 days. Pack it carefully to protect it during transport, preferably using the original packaging and protective materials.
Unless otherwise required by law or agreed with us, the direct cost of returning the product is borne by the customer.
Refunds are processed in accordance with our Returns Policy and applicable consumer law.
Most online orders can be returned within 14 days, subject to statutory exceptions, including certain custom-made or personalised products.
We will issue your refund without undue delay and no later than 14 days after you inform us of your decision to withdraw from the contract. We may withhold the refund until we receive the returned goods or proof that they have been sent back, whichever occurs first.
We offer several secure payment methods, including credit and debit cards, PayPal, Przelewy24, BLIK and other payment options available through Shopify checkout.
Available payment methods may vary depending on your country, currency and device. The methods available for your order will be displayed during checkout.
Shipping costs depend on the delivery country and the value of the order.
- Within Poland:
Shipping is free for orders over 1000 PLN.
For orders below this amount, the shipping cost is 29 PLN. - Within the European Union:
Shipping costs vary depending on the destination country.
Shipping is free for orders over €400.
The exact shipping cost will be calculated automatically and displayed in the cart once the delivery address is entered during checkout.
You can also view the detailed shipping rates here: Shipping costs (insert appropriate link). - Outside the European Union:
Shipping costs are determined individually and depend on factors such as destination country, delivery method, and any applicable customs duties.
To receive a quote for shipping to your country, please contact us at info@molteforme.com.
If you want to change your order, please send us an email. We will see what is still possible.
As soon as your order is shipped we will send you a track & trace code by mail. This way you can track your order.
Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please send us an email and we will contact the shipping company.
Order processing time depends on product availability. For items in stock, shipping usually takes place within 2–3 business days.
For custom orders, the production time is determined individually. Details will be confirmed via email after placing the order.
If your order arrives damaged, please contact us as soon as possible at info@molteforme.com.
Please include your order number and, where possible, photographs of the damaged product and packaging. This will help us assess the issue and arrange the appropriate solution.
Your statutory consumer rights remain unaffected.
If you didn’t find the product variant you’re looking for – such as a shelf in a custom size or finish – feel free to contact us. We also handle custom orders.
Just send your inquiry to info@molteforme.com, preferably including a sketch or technical drawing.
Our team will review the feasibility, prepare a quote, and get in touch with you to discuss the details.
To keep your Molteforme products in good condition, clean them regularly using a soft cloth and mild cleaning products suitable for the material and finish.
Do not use abrasive sponges, aggressive chemicals, acids, solvents or other products that may damage the surface.
For detailed care instructions, please refer to the Installation and Maintenance Manual supplied with the product or available on our website.
Account information
No, you do not need to create an account to place an order.
However, creating an account makes it easier to view your order history, manage your details and access other customer features available in the store. It can also save you time when placing future orders.
If you have forgotten your password, you can reset it by clicking the “Forgot password?” link on the login page. You will receive an email with instructions for creating a new password.
Choose a secure password and do not share it with anyone.
