GENERAL
Keler Sp. z o.o. with its registered office in Kalisz 62-800, ul. Wrocławska 59, Poland (hereinafter referred to as the Guarantor or Molteforme) provides a guarantee for products sold and used in Poland, included in the Guarantor's commercial offer, to the extent specified in this guarantee. The Guarantor's representative in Poland is Molteforme with its seat in Kalisz at ul. Wrocławska 59, 62-800 Kalisz.
This warranty does not have any impact on the effectiveness of generally applicable legal provisions regarding, in particular, product liability or warranty provisions. The person entitled under this guarantee may exercise the rights under the warranty for physical defects of the products, regardless of the rights resulting from this guarantee. This warranty applies only to products purchased and used in Poland.
This warranty is granted to all end users of the products, hereinafter referred to as Buyers, i.e. entities who purchased the product for their own needs and did not purchase the product for resale.
WARRANTY PROTECTION
MOLTEFORME warrants that the products covered by this warranty are free from defects in material, workmanship and design. The decisive factor here is the state of scientific and technical knowledge at the time of production. The warranty covers only physical defects present in the product at the time of production. This warranty is granted for a period of 2 years from the date of purchase of the product by the Buyer, but not longer than 3 years from the date of production.
WARRANTY SERVICES
Molteforme may, at its own discretion, repair the defective product or replace it within 30 days from the date of receipt of the complaint. Unless otherwise agreed. The buyer is obliged to pick up the new product from the indicated Molteforme representative.
In the event that Molteforme decides to carry out a repair, it bears the resulting repair costs, as well as all expenses for transport and shipment of the product. The buyer is obliged to provide the defective product.
If the Guarantor decides to replace the product with a defect-free product, the defective product will be replaced with a defect-free product of the same type, quality and type. If, at the time of reporting the defect, a given product is no longer manufactured, Molteforme reserves the right to deliver a similar product with similar parameters to the defective product.
By the term "repair", the Guarantor understands all activities aimed at removing the defect of the product complained about by the Buyer in accordance with these warranty conditions.
The Guarantor, by the concept of "substantial repair", understands the replacement of the product advertised by the Buyer with a new one of the same type of color.
The guarantor, if in performance of his obligations, provided the holder of the warranty with a defect-free item instead of the defective item, or made significant repairs to the item covered by the warranty, the warranty period starts anew from the moment of delivery of the item free of defects or return of the repaired item. If the Guarantor replaced part of the item, the above provision shall apply mutatis mutandis to the replaced part.
The guarantor, if in performance of his obligations, provided the holder of the warranty with a defect-free item instead of the defective item, or made significant repairs to the item covered by the warranty, the warranty period starts anew from the moment of delivery of the item free of defects or return of the repaired item. If the Guarantor replaced part of the item, the above provision shall apply mutatis mutandis to the replaced part.
REPORT A DEFECT
Any defects of the products arising during the warranty period should be reported by the Buyer by written notification to the seller from whom the product was purchased by the Buyer or via the website of the Guarantor's representative in Poland, i.e. www.molteforme.com. The defect should be reported immediately after its detection. Along with the notification of the defect, the date of purchase of the product must be documented by attaching the proof of purchase to the notification, with the proviso that, if necessary, Molteforme reserves the right to establish the warranty period on the date of production of the product. The notification should provide a detailed description of the defect found and the circumstances of its finding, possible photographic documentation, if the situation requires it. When submitting a complaint, the Buyer should not, unless expressly agreed with the Guarantor, return the defective product to the Guarantor or disassemble it on his own. The inspection of the defective product, unless otherwise expressly agreed with the Guarantor, will be performed by an authorized representative of the Guarantor at the place where the defective product has been installed.
TERMS AND EXCLUSIONS
The condition for the validity of this warranty is the installation of the product by a specialist in accordance with the installation instructions, as well as appropriate care in accordance with the care instructions, as well as compliance with the conditions of use.
Instructions for assembly, use and care recommendations are attached to each product in Polish and English and are also available on the website www.molteforme.com
The condition for accepting the complaint for the product is its correct installation, use in accordance with its intended use and proper maintenance in accordance with the instructions attached to the product.
Claims are not guaranteed in the case of:
Damage resulting from improper installation and incorrect selection of mounting pins to the material in which they are to be installed.
The effects of repairs, alterations or design changes made by unauthorized persons.
Mechanical damage such as dents, bruises, scratches caused by the user's fault and the action of natural forces.
Damage to galvanic coatings resulting from non-compliance with the attached maintenance instructions, including those resulting from the use of caustic agents and abrasive materials.
The appearance of contamination caused by improper use and maintenance.
Damage resulting from the use contrary to the intended use, the consequences of natural wear of the elements during normal operation.
The warranty covers products sold and installed in the territory of the Republic of Poland. Modifications to products dictated by technical progress may entail changes to their specifications without prior notice.
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