On this page, you will find information about complaints and returns for orders placed in the online store It concerns online purchases.

Please fill out the contract withdrawal form available on our website

Pack the items you are returning into a box and enclose the withdrawal form along with a copy of the receipt if possible.

Please send the parcel to our address: KELER Sp. z o. o., ul.Polna 20/1A, 62-800 Kalisz

Upon receiving the items, the funds will be refunded using the same payment method that was used for the original transaction.

1. "Return of goods (withdrawal from the contract by the consumer or other authorized person)"

Remember to properly protect the returned item to prevent any damage - you are fully responsible for the return process, and delivering damaged goods to us will result in liability on your part.

You can return the product (withdraw from the contract) within 30 days from the date of receiving it without stating a reason. To do this, it is best to fill out the electronic form available on the "RETURN" page, or the traditional form available for download. Proper completion of the form will significantly facilitate the entire procedure for us and speed up the process, which will result in a faster refund.

Zakupiony przedmiot z opcją dostawy kurierskiej prosimy odesłać na własny koszt na adres: KELER Sp. z o.o., Polna 20/1A, Kalisz 62-800.

We will refund you for the returned goods to your account or in the same way they were paid by you.

PRODUCT RETURN: Please log in to your customer account on, go to the Profile tab and click on RETURNS. A list of your orders will appear, select the order containing the product you want to return, and click WITHDRAWAL FROM CONTRACT. If you do not have an account on, please fill out a short form on the RETURNS page. Fill in the order details and submit the form by clicking the RETURN button. We will receive a notification of your return immediately.

2. Transport damage.

If you have received a damaged item due to transportation, please contact us as soon as possible. We will ask you to provide pictures of the damaged product and packaging so that we can file a claim with the shipping carrier. In some cases, we may need to pick up the damaged item for further inspection. Once the claim is approved, we will either send you a replacement or issue a refund, depending on your preference.

3. Other problems related to the order.

If you have any problems related to your order, including technical issues with the ordering or payment process, errors in the order, delays in delivery, missing items, or other issues, you can always contact customer service. You can do this through the contact form on the store's website, email address, or phone number provided on the contact page. Customer service is always willing to help solve problems and answer your questions.

If in agreement with us you are returning a product, remember to package it properly preferably in the original packaging, with all original materials for protecting the product from damage. Remember that you are responsible for any new damages not covered by a warranty claim that occur during the return transport due to inadequate packaging by you.