PRIVACY POLICY

Molteforme treats the protection of personal data as one of the priorities of its activities. Due to the huge number of customers who have trusted us and decided to make a purchase from our Distributors, or online, via the website www.molteforme.com , we feel particularly responsible for the security of personal data processed by us. Our goal is to provide current and proper information on matters related to the processing of personal data.

Below we present in detail the circumstances of our collection of information about you, our guest, client, contractor. Each time we will discuss the purpose and legal basis for which we collect your personal data, indicate the scope of the data collected, and also inform you about the period for which this personal data will be processed by us. In addition, we will inform you about all rights to which you are entitled, related to the processing of personal data by us. Remember that the processing of your data is always carried out in compliance with applicable legal regulations, both domestic and those applicable within the European Union (including GDPR).

PERSONAL DATA, WHAT IS TO BE UNDERSTOOD BY THIS TERM AND WHAT THEIR PROCESSING MEANS

Personal data means information about an identified or identifiable natural person. Personal data will therefore include both data that allows us to determine the identity of a specific person and data that does not allow for immediate identification, but is, with a certain amount of cost, time and effort, especially when using easily accessible and publicly available sources, sufficient to determine it. In other words, personal data is not individual information with a high degree of generality, e.g. street name and house number or salary. However, this information will constitute personal data when it is combined with other additional information that can consequently be related to a specific person (e.g. name and surname). On the other hand, the concept of personal data processing covers practically all possible activities performed on personal data, regardless of whether they are carried out in an automated manner or not. Therefore, personal data processing will include, among others, collecting, storing, recording, organizing, modifying, viewing, using, sharing, limiting, deleting or destroying data.

The administrator of the data you provide in the cases described in this Privacy Policy is FINITURA Sp. z o.o. with its registered office in Poznań, postal code: 61-819 at ul. Stanisława Taczaka 24-103, entered into the National Court Register Poznań Nowe Miasto I Wilda, IX Commercial Division, KRS Number: 0001140133, REGON: 540257755, NIP: 7831917526.

ON WHAT BASIS DO WE PROCESS YOUR DATA?

We would like to point out that in most cases, the processing of your personal data by us is based on the premise of the performance of the contract or actions taken before the conclusion of the contract. In other words, we process your data to the extent necessary due to the fact that, for example, you have made a purchase or ordered goods offered by us, you are connected with us by an employment contract or we are connected by some kind of commercial contract (or you intend to enter into such a contract with us). We occasionally process your personal data due to the fact that applicable law requires it. For example, data contained in sales documents (e.g. VAT invoice) are processed by us due to the fact that the law requires the documentation of sales in a specific way, indicates the scope of data that must be included in such a document and specifies the period for which we are obliged to store this data. There are also situations in which we process your personal data based on your consent. Remember that we will always explicitly ask you to grant such consent. Such a request for consent will be presented in a way that allows it to be distinguished from other issues, in an understandable and easily accessible form, in clear and simple language. The last premise used by us to process your personal data is the so-called legitimate interest of the administrator, i.e. ours. The word "legitimately" does not mean that our interest must be based on applicable legal regulations (in such a situation we are dealing with processing required by law). Such an interest is, for example, monitoring the premises of our distributors' showrooms or conducting a customer satisfaction survey. At the same time, we would like to assure you that whenever we intend to process personal data based on our legitimate interest, we try to analyze and balance our interest and the potential impact on you (positive and negative) of this specific processing activity, and also process personal data only and exclusively in situations in which your interests or fundamental rights and freedoms to which you are entitled do not override our interests.

WHEN AND FOR WHAT PURPOSE WE SHARE YOUR PERSONAL DATA WITH THIRD PARTIES

First of all, we would like to inform you that without your express consent, FINITURA Sp. z o.o. does not share your personal data with any third parties that could use this data for their own purposes. An exception to the above rule is sharing some of your personal data with authorized and State bodies (including offices), operating on the basis and within the framework of applicable law, banks that receive data from us related to financial transactions, and postal operators and courier/transport companies that deliver goods purchased from us.

In addition, we would like to point out that we share your personal data with third parties that provide specific services to us. Among such service providers, we can distinguish in particular:

• The law firm that handles any complaints you may have submitted on our behalf, IT companies that manage and service our IT infrastructure, entities that provide us with marketing services, in particular those related to tools using cookies,

• entities that provide us with advisory services, including law firms,

• entities running our hotline - Customer Service Office,

• and third parties cooperating with us in the performance of specific contracts concluded with you.

However, we would like to assure you that these service providers have been appropriately selected by us and are obliged, under appropriate agreements, to use the data entrusted to them only in accordance with our guidelines and for the purpose strictly defined by us.

We would also like to inform you that in some cases your personal data may be transferred outside the European Economic Area. This applies primarily to entities offering tools for monitoring, controlling and collecting information about your activity on our websites and the use of cookies, as well as entities offering e-mail delivery. However, we would like to assure you that in such situations we have taken all necessary measures to ensure adequate protection of the transferred personal data, including by sharing data with countries and entities that, according to the European Commission, ensure an adequate level of protection of personal data, or are members of appropriate associations or programs, e.g. Privacy Shield, or by transferring data only on the basis of an agreement using so-called standard contractual clauses, taking into account the EU requirements regarding the transfer of personal data outside the European Economic Area.

WHAT RIGHTS DO YOU HAVE IN CONNECTION WITH MOLTEFORME'S PROCESSING OF YOUR PERSONAL DATA?

​Molteforme makes every effort to protect the privacy of those whose personal data it processes. In particular, we take care to implement your rights under the GDPR, i.e.:

• the right to withdraw consent,

• the right to access personal data,

• the right to rectify data,

• the right to delete data,

• the right to restrict processing,

• the right to data portability,

• the right to object,

• the right not to be subject to decisions based solely on automated processing.

However, if you have any additional questions, concerns or concerns about the way we process your personal data, you can always send an email with your query to info@molteforme.com. All queries received from you will be considered immediately.

Remember that you can always lodge a complaint with the supervisory authority, which is the President of the Office for Personal Data Protection, ul. Stawki 2, 00-193 Warsaw.

PRIVACY POLICY CHANGE

This Privacy Policy is subject to regular audits and its content may change, in particular in the event of changes in legal regulations, new guidelines from bodies responsible for supervising personal data protection processes or the emergence of codes of good practice for commercial industries. We would also like to point out that the type of services we provide, as well as the methods of obtaining and processing data, will change over time. This Policy will be updated regularly to reflect these changes. Remember that by using our website, you accept the principles presented in this Policy and each of your visits to our website is identified with acceptance of the principles contained in its content. We therefore encourage you to visit this page whenever you provide us with your personal data, in order to familiarize yourself with the latest version of the applicable Privacy Policy.

WHAT DATA DOES MOLTEFORME PROCESS?

Molteforme offers users various services that can be used in different ways. Depending on whether you contact us online, by telephone, in person or in any other way and which services you use, different data from different sources are processed. You provide us with much of the data that we process yourself when you use our services or contact us, for example when you register and provide your name, email address or postal address for this purpose. We also obtain technical device data and access data that are automatically recorded when you interact with our services. This may, for example, be information about your device. We collect other data as part of our own data analyses (e.g. as part of market research and in the form of customer analysis). Where necessary, we also obtain user data from third parties, for example from news agencies and payment service providers.

When we talk about "user data", we mean personal data. This is all information that we can use to identify you immediately or in combination with other information. Examples: your name, telephone number, customer number, order number or email address. All information that does not allow you to be identified (also in combination with other information) is considered non-personal data. Non-personal data is also referred to as anonymous data. If we combine your personal data with anonymous data, all data in such a package is considered personal data. If we remove personal data from your information or data package, the remaining data in this data package is no longer considered personal data. This procedure is referred to as anonymisation. As a general rule, if we ask you to provide certain personal information, you can of course refuse our request. You decide what information you provide to us. However, in such a case, we will probably not be able to provide you with the selected services (or they will not be available to you in an optimal manner). For example, we cannot deliver a package without providing a delivery address. If only certain information (mandatory information) is required in connection with a specific service, we will inform you about this by means of an appropriate marking.

PROFILE DATA

Profile data is personal and demographic data about you (so-called master data) and your individual interests, which you have indicated when registering your customer account. Profile data includes, for example:

• User name and surname

• User Contact Details

• Demographic data, such as place of residence.

CONTACT DETAILS

When you contact us, we will record your contact details. Depending on how you contact us (e.g. by phone or email), your contact details may include your name, postal addresses, phone numbers, fax numbers, email addresses, social media profile details (for example, we receive your Facebook ID if you contact us via Facebook), usernames and similar contact details.

PURCHASE DATA

When you place an order in the Molteforme online store or make a purchase in-store, for example in a Molteforme brick-and-mortar store, we save your purchase data. Depending on the type of sale and processing status, your purchase data may include the following information:

• Order number

• Details of purchased items (name, size, color, purchase price, etc.)

• Payment method information

• Shipping and billing addresses

• Information and communication related to purchases (e.g. returns, complaints and customer service information)

• Delivery and payment status, e.g. "settled" or "sent"

• Refund status, e.g. "completed successfully"

• Information from service providers participating in the performance of the contract (in the case of mail order sales, e.g. shipment numbers from the courier company)

PAYMENT DETAILS

We offer our users popular payment methods in online commerce – in particular, payment in advance, credit card, PayPal or invoice. In order to process the payment, we save the payment data provided by the user. We obtain other payment data from external payment service providers and information agencies with whom we cooperate in the processing of payments and creditworthiness verification. We only pass on to our payment service providers the data that is necessary for processing the payments.

Payment data includes, for example:

• Preferred payment method

• Invoice address

• IBAN and BIC or account number and bank code

• Credit card details

• Solvency data

Payment data also includes other information that is directly related to payment processing and creditworthiness verification. This includes, for example, information used by external payment service providers for identification purposes, such as the PayPal ID (if the user pays via PayPal).

SOCIAL MEDIA DATA

Molteforme operates profile pages (also known as "fan pages") on various social media sites. In addition, Molteforme services may include social media functions. These may include messenger functions and so-called social plugins or login functions such as "Login with Facebook". If you contact us directly via social media profiles or use social media functions integrated into our services and have a profile on the social media site, we may receive personally identifiable information from the social media operator. We usually have access to the following data:

• Public profile information stored by a given social networking site (e.g. name, profile picture)

• Data about the device you are using

• The identifier of the profile account on a given service (e.g. Facebook ID)

INFORMATION ABOUT FANPAGES ON SOCIAL MEDIA SITES

Molteforme has profiles on the social networking sites Facebook and Instagram (referred to as “fan pages”). We regularly publish and share content, offers and product recommendations on our fan pages. The administrators of the social networking sites record user behavior using cookies and other similar technologies whenever you interact with our fan pages and other Facebook and Instagram sites. The administrators of the fan pages have access to general statistics on the interests and demographic data (such as age, gender, region) of users visiting the fan pages. As part of the use of social networking sites, the scope and purposes of data processing in the social networking sites are determined by the administrators of these sites.

NEWSLETTER

We offer users various newsletter services. Information on the topics covered in the individual newsletters and additional tips can be obtained by subscribing to the newsletter. In addition, there are also service-specific newsletters that are a permanent part of a specific service. For example, a user can only receive the Molteforme newsletter if they are a member of the Molteforme club. As part of the use of our newsletters, we also save device and access data.

NEWSLETTER UNSUBSCRIBE

If the user would like to unsubscribe from the newsletters, they can cancel their consent at any time without incurring any costs other than the costs of providing information according to the basic rate. To do this, it is sufficient to send a notification in text form (e.g. e-mail, letter) addressed to the company FINITURA Sp. z o.o. Of course, a link to unsubscribe from the newsletter is available in each newsletter.

WHAT ARE MY DATA PROTECTION RIGHTS?

Within the scope of certain statutory requirements, you have the following statutory data protection rights: the right to information (Article 15 of the Basic Data Protection Regulation), the right to erasure (Article 17 of the Basic Data Protection Regulation), the right to rectification (Article 16 of the Basic Data Protection Regulation), the right to restriction of processing (Article 18 of the Basic Data Protection Regulation), the right to data portability (Article 20 of the Basic Data Protection Regulation), the right to lodge a complaint with a data protection supervisory authority (Article 77 of the Basic Data Protection Regulation), the right to withdraw consent (Article 7(3) of the Basic Data Protection Regulation) and the right to object to certain data processing operations (Article 21 of the Basic Data Protection Regulation). If you wish to assert your data protection rights, you can contact us at any time at : info@molteforme.com

WHEN WILL MY DATA BE DELETED?

We store your personal data for as long as necessary for the purposes set out in this data protection declaration, in particular to fulfil our contractual and statutory obligations. We may also store your personal data for other purposes, e.g. for as long as the law permits us to continue to store it for specific purposes, including the defence of legal claims. If you delete your customer account, we will delete all data relating to you that we have stored.

HOW DOES MOLTEFORME PROTECT MY DATA?

We transfer your personal data securely using encryption. This applies to the ordering process and customer login. We use the SSL (Secure Socket Layer) encryption system. In addition, our websites and other systems are secured through technical and organizational measures against loss, destruction, access, changes or distribution of user data by unauthorized persons.

HOW DO WE USE COOKIES?

We use cookies on our website that contain information that allows us to tailor content to your needs, improve the operation of our website and analyze traffic on our website.

In particular, we use cookies on our website to:

• collecting anonymous statistics, thanks to which we can better understand the expectations of users and develop the website to make it even more user-friendly,

• ensuring the proper functioning of selected website functions,

• website optimization (i.e. adapting its appearance to the most popular devices),

• advertising,

• ensuring even load on servers,

• user session handling,

• preventing the same user from being repeatedly presented with a message informing them about the website’s use of cookies.

WHAT ARE COOKIES?

Cookies are computer data, including text files, which a web browser can send to the server each time you visit our website and which are stored on the user's end device.

Cookies contain, among other things, data such as: the name of the website they come from, the time they are stored on the user's end device and a unique number that was generated to identify the web browser you are using to connect to the website. Cookies often store information that is necessary for the website to function properly. Cookies may also store a unique number identifying the user's end device, based on which it is not possible to determine the user's identity.

You can obtain more details about cookies by visiting the websites at wszystkoociasteczkach.pl; youronlinechoices.com or in the "Help" section of your web browser menu.

WHAT COOKIES DO WE USE?

We use cookies on our website:

• "persistent" - remain on the user's device for as long as their lifespan is set or until they are manually deleted. They enable, among other things, determining which users are new and which return to the site.

• "session" - these are temporary files stored in the browser's memory. They remain on the device until you leave the page. They allow, among other things, to determine whether data should be collected for the current visit or to start tracking a new one.

Types of cookies used on our website:

Analytical/statistical – cookies from Google Analytics and Matomo analytical tools, placed on the end user's device. Google Analytics and Matomo receive, among others, the following information about the user based on cookies:

• from what sources you visited our website (e.g. another website, search engine),

• what subpages he was directed to,

• to whose services he was directed,

• what resolution did he use,

• what type of device was used (e.g. computer, tablet, smartphone),

• whether you experienced any problems while using the website.

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Google Analytics is only used on informational pages that a user has access to before logging into their account. The tool is disabled when a user logs into their profile.

Cookies are not linked to other user information, especially personal data. Your IP address is anonymized, i.e. shortened as quickly as possible.

WHAT CAN YOU DO TO CHANGE YOUR COOKIE SETTINGS?

If you do not consent to our use of cookies or wish to limit the use of cookies, you may refrain from using our website or change your browser settings.

You can change your browser settings regarding cookies at any time, in particular block the automatic handling of cookies (in whole or in part). It is also possible for the user to block the operation of Google Analytics through an optional browser add-on available at: https://tools.google.com/dlpage/gaoptout, which, once installed and activated, disables Google Analytics measurements on all pages viewed by the user. More information on the possibilities and methods of handling cookies is available in the settings of the web browser you are using.

You must remember that limiting or disabling the cookies we use may affect some of the functionalities that are available on our website.

More details on how to change cookie settings can be found in the "help" section of your web browser menu. You can find detailed information by visiting, for example, the following websites:

Mozilla: https://support.mozilla.org/pl/kb/usuwanie-ciasteczek
Chrome: https://support.google.com/chrome/answer/95647?hl=pl
Internet Explorer: https://support.microsoft.com/pl-pl/help/17442/windows-internet-explorer-delete-manage-cookies#ie=ie-11
Safari: https://support.apple.com/pl-pl/guide/safari/sfri11471/mac
Opera: https://help.opera.com/pl/latest/web-preferences/